Frequently Asked Questions

Wait Times

Once your questions about wait times have been answered, you can go to the Hours and Locations page to find an office location that works for you.

How can I make my visit go as quickly as possible?

Make sure you bring all required documentation with you to conduct your specific transactions. If you're getting a driver license or identification card, use the Be Prepared feature on the MVD website and save time in the office. Many transactions can be conducted without MVD staff assistance and with no wait using the Service Arizona self-service workstations, which are in most of the offices.

When are wait times typically the shortest?

It varies quite a bit, but usually the shortest waits are in the mornings from approximately 9 a.m. to 10:30 a.m. and midweek, Tuesday, Wednesday and Thursday.

Are there any days or times that should be avoided?

Yes, you should avoid the last day and the 15th of each month. Vehicle registrations expire at those times, and there are penalties for late payment. Crowds also tend to increase over lunch hours, so avoiding the middle of the day might save time.

Do I have options besides going to an MVD office?

Many MVD services, such as registration renewals, address changes, voter registration, license plate refunds, temporary permits and more can be conducted online — day and night, seven days a week — at your convenience. Visit ServiceArizona.com before you visit an MVD office.

MVD Authorized Third Parties provide in-person MVD services at more than 150 locations statewide. Wait times are typically very short or nonexistent at these locations, and many of these offices are open extended weekday hours, as well as weekends and holidays. In addition to appropriate MVD fees, a convenience fee will be collected by the third party for most transactions. Find a Third Party location near you.

The Arizona Ombudsman – Citizens Aide helps you resolve ongoing issues with State Agencies.

Civil Rights

Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADOT does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at civilrightsoffice@azdot.gov. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el Título VI de la Ley de Derechos Civiles de 1964, la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés) y otras normas y leyes antidiscriminatorias, el Departamento de Transporte de Arizona (ADOT) no discrimina por motivos de raza, color, origen nacional, sexo, edad o discapacidad. Las personas que requieran asistencia (dentro de lo razonable) ya sea por el idioma o discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles de ADOT en civilrightsoffice@azdot.gov. Las solicitudes deben hacerse lo más antes posible para asegurar que el Estado tenga la oportunidad de hacer los arreglos necesarios.