Office of Inspector General

Filing a Complaint Against an Automobile Dealer

OIG detectives conduct investigations of automobile dealers and their regulated activities. A detective will contact you; therefore it is critical your documents include your current contact information.

Prior to submitting any complaint form, review the Resources tab to review a list of issues which ADOT OIG has no authorization to investigate.

To file a complaint against a dealer for title related issues, complete the Title Complaint Form.

To file a complaint against a dealer for any other issues, complete the Incident Complaint Form.

Please note the above forms must be completely filled out, signed, and witnessed either by a notary or at any of the Motor Vehicle Division Offices or Motor Vehicle Division Authorized Third Party Providers.

For title complaints only, if the vehicle is still in your possession have a Level I inspection completed at any of the Motor Vehicle Division Offices or Motor Vehicle Division Authorized Third Party Providers

Submit the above documents along with a copy (do not send original documents) of the Purchase Agreement (Sales Contract) to OIG at

ADOT Office of Inspector General
Attention: Fraud Hotline
Fraud@azdot.gov
P.O. Box 2100 MD 514M
Phoenix, Arizona 85001-2100

The Arizona Ombudsman – Citizens Aide helps you resolve ongoing issues with State Agencies.

Civil Rights

Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADOT does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at civilrightsoffice@azdot.gov. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el Título VI de la Ley de Derechos Civiles de 1964, la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés) y otras normas y leyes antidiscriminatorias, el Departamento de Transporte de Arizona (ADOT) no discrimina por motivos de raza, color, origen nacional, sexo, edad o discapacidad. Las personas que requieran asistencia (dentro de lo razonable) ya sea por el idioma o discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles de ADOT en civilrightsoffice@azdot.gov. Las solicitudes deben hacerse lo más antes posible para asegurar que el Estado tenga la oportunidad de hacer los arreglos necesarios.