Friday, June 15, 2018

Crawling under semis in the name of continuous improvement

By David Rookhuyzen / ADOT Communications

Using the Arizona Management System championed by Governor Doug Ducey, leaders learn by routinely going where work is done in what's known as a Gemba walk.

For our director, John Halikowski, this can include heading to our I-40 port of entry in Topock and rolling under a parked semitrailer. That's so he can learn how ADOT's Enforcement and Compliance Division conducts safety inspections on commercial vehicles. This particular Gemba walk also included riding shotgun when one of these state-certified peace officers takes off after a commercial vehicle that failed to stop at the port.

Gemba walks give the director and other ADOT leaders a chance to experience what employees do every day in the name of improving quality, safety and customer service.

The video above, produced for ADOT employees as part of our continuous improvement efforts, focuses on the police officers who concentrate on commercial vehicle safety and other transportation issues. These officers work at ports of entry and on state highways to make sure commercial vehicles are in compliance with permitting rules and regulations, size restrictions, and registration and equipment safety requirements.

Enforcement and Compliance Division officers also investigate title, registration and driver’s license fraud and unlicensed auto dealers, among other law enforcement duties.

You can learn more about how the Arizona Management System works at ADOT, including our many success stories, by visiting


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Civil Rights

Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADOT does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el Título VI de la Ley de Derechos Civiles de 1964, la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés) y otras normas y leyes antidiscriminatorias, el Departamento de Transporte de Arizona (ADOT) no discrimina por motivos de raza, color, origen nacional, sexo, edad o discapacidad. Las personas que requieran asistencia (dentro de lo razonable) ya sea por el idioma o discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles de ADOT en Las solicitudes deben hacerse lo más antes posible para asegurar que el Estado tenga la oportunidad de hacer los arreglos necesarios.