Tuesday, June 5, 2018

Arizona Management System spurs innovation and cost savings across ADOT

By David Woodfill / ADOT Communications

What do lines at the MVD, international commerce and freeway lighting have in common?

They're all areas where Arizona Department of Transportation's commitment to continuous improvement has spurred innovation and savings of time and-or taxpayer money.

When Governor Doug Ducey took office, he challenged state agencies to look for ways to solve problems while eliminating wasteful processes. This commitment to continuous improvement is lived out at ADOT through the Arizona Management System.

The video above shows how the Arizona Management System has every ADOT employee, everywhere, solving problems every day.

The Motor Vehicle Division has introduced myriad ways to get people out of line and safely on the road. Wait times have been dramatically reduced through steps including opening many offices an hour earlier and making sure those in line have their documents in order before reaching a customer service window.

ADOT's Border Liaison Unit has cut delays at commercial ports of entry along the U.S.-Mexico border while improving safety by sending trainers to Mexico to show commercial drivers how to prepare for safety inspections – the first time any state DOT has done so. By freeing inspectors to focus more on vehicles that present a higher risk, they've found more violations while conducting fewer inspections.

ADOT workers found a way to save money by developing a retrofit kit to upgrade rather than replace older freeway message boards that provide travel times, warn motorists of delays and closures, and provide safety information.

All of these solutions came from employees across ADOT who are catalysts for change. And these stories are just part of ADOT's continuous improvement journey.

We've established a website so you can share the journey with us. Visit to learn about many other continuous improvement successes at ADOT.
Posted by David Woodfill   |  Labels:  arizona-management-system, CI-Money, continuous-improvement, MVD


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Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADOT does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el Título VI de la Ley de Derechos Civiles de 1964, la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés) y otras normas y leyes antidiscriminatorias, el Departamento de Transporte de Arizona (ADOT) no discrimina por motivos de raza, color, origen nacional, sexo, edad o discapacidad. Las personas que requieran asistencia (dentro de lo razonable) ya sea por el idioma o discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles de ADOT en Las solicitudes deben hacerse lo más antes posible para asegurar que el Estado tenga la oportunidad de hacer los arreglos necesarios.