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Permit Test @ Home a huge hit for customers in 2018

Online test created at least 18 more business days for MVD
January 09, 2019

PHOENIX – The introduction of the online Permit Test @ Home learner’s permit exam has proven so successful that it created the equivalent of approximately 18 additional business days for Arizona Department of Transportation Motor Vehicle Division offices in 2018.

Permit Test New DriverThe Permit Test @ Home has proven to be very popular, and even customers who don’t have a potential teen driver at home benefit from this online service,” said MVD Stakeholder Relations Manager Jennifer Bowser-Richards. “Every time this online test is taken, that means a teenager and at least one parent or guardian does not have to visit an MVD office for that purpose,” she explained.

The online test requires a parent or guardian to establish an account at AZ MVD Now, which is accessed through ServiceArizona.com. Once the test is passed, the only office visit now required is the one in which the teen has the test process confirmed and the actual permit is issued. This visit can be scheduled through an online appointment.

The Permit Test @ Home was introduced in March of 2018 and at the close of the year, more than 66,700 online tests had been taken. Since the office test requires a parent or guardian to be present, that number would at least double to more than 133,000 people coming into an MVD office for the test. Since the MVD averages 7,300 office visits statewide every day, the reduction of more than 133,000 office visits equals about 18 business days.

“Reducing the number of office visits people need to make is part of MVD’s vision to get Arizona out of line and safely on the road. This means less customer traffic and better service, which are among the goals of the Arizona Management System,” Bowser-Richards added.

For more information: www.azdot.gov/teendrivers

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Civil Rights

Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADOT does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at civilrightsoffice@azdot.gov. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el Título VI de la Ley de Derechos Civiles de 1964, la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés) y otras normas y leyes antidiscriminatorias, el Departamento de Transporte de Arizona (ADOT) no discrimina por motivos de raza, color, origen nacional, sexo, edad o discapacidad. Las personas que requieran asistencia (dentro de lo razonable) ya sea por el idioma o discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles de ADOT en civilrightsoffice@azdot.gov. Las solicitudes deben hacerse lo más antes posible para asegurar que el Estado tenga la oportunidad de hacer los arreglos necesarios.