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MVD in the inbox: E-mail updates give customers the latest

E-mail updates give customers fresh info on new services, innovations
May 16, 2018

craPHOENIX – Innovations that are making lines shorter and services more convenient for Arizona Department of Transportation Motor Vehicle Division customers are coming at a rapid-fire pace. To keep up, MVD is using occasional emails to let customers know what’s new.

More than 1.6 million customers currently get registration renewal updates and will also now periodically receive information about MVD service improvements. 

“In just the past few years, MVD has vastly increased the services available online and we need to take more steps to let people know about these innovations, so customers may occasionally get an informational email from MVD,” said Stakeholder Relations Manager Jennifer Bowser-Richards.

Since 2016, MVD has added more online services options to include:

  • electronic title transfers,
  • updating insurance information,
  • creating personal AZ MVDNow accounts,
  • making office appointments for road tests,
  • getting the Voluntary Travel I.D., among other services.

About two-thirds of all MVD transactions can be done online.

cra2Other innovations include streamlined office customer service, expanded operating hours, and shorter wait times for phone customers.

“Obviously, people don’t want to be overwhelmed with emails, so any communication will be infrequent and designed to inform our valued customers about improved or added services options. It’s very important that we keep our customers updated about ways we’re working to get Arizonans out of line and safely on the road,” she added.

To sign up for both email registration renewal notification and updates go to the “Address / email change” tab at Those interested in service improvement updates only may sign up for “Motor Vehicle News and Info” at the “Subscribe to Updates” tab at

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Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADOT does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el Título VI de la Ley de Derechos Civiles de 1964, la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés) y otras normas y leyes antidiscriminatorias, el Departamento de Transporte de Arizona (ADOT) no discrimina por motivos de raza, color, origen nacional, sexo, edad o discapacidad. Las personas que requieran asistencia (dentro de lo razonable) ya sea por el idioma o discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles de ADOT en Las solicitudes deben hacerse lo más antes posible para asegurar que el Estado tenga la oportunidad de hacer los arreglos necesarios.