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MVD in the inbox: E-mail updates give customers the latest

E-mail updates give customers fresh info on new services, innovations
May 16, 2018

craPHOENIX – Innovations that are making lines shorter and services more convenient for Arizona Department of Transportation Motor Vehicle Division customers are coming at a rapid-fire pace. To keep up, MVD is using occasional emails to let customers know what’s new.

More than 1.6 million customers currently get registration renewal updates and will also now periodically receive information about MVD service improvements. 

“In just the past few years, MVD has vastly increased the services available online and we need to take more steps to let people know about these innovations, so customers may occasionally get an informational email from MVD,” said Stakeholder Relations Manager Jennifer Bowser-Richards.

Since 2016, MVD has added more online services options to include:

  • electronic title transfers,
  • updating insurance information,
  • creating personal AZ MVDNow accounts,
  • making office appointments for road tests,
  • getting the Voluntary Travel I.D., among other services.

About two-thirds of all MVD transactions can be done online.

cra2Other innovations include streamlined office customer service, expanded operating hours, and shorter wait times for phone customers.

“Obviously, people don’t want to be overwhelmed with emails, so any communication will be infrequent and designed to inform our valued customers about improved or added services options. It’s very important that we keep our customers updated about ways we’re working to get Arizonans out of line and safely on the road,” she added.

To sign up for both email registration renewal notification and updates go to the “Address / email change” tab at www.ServiceArizona.com. Those interested in service improvement updates only may sign up for “Motor Vehicle News and Info” at the “Subscribe to Updates” tab at www.azdot.gov.

The Arizona Ombudsman – Citizens Aide helps you resolve ongoing issues with State Agencies.

Civil RightsTitle VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA)

Pursuant to Title VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA), ADOT does not discriminate on the basis of race, color, national origin, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at civilrightsoffice@azdot.gov. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el título VI de la Ley de Derechos Civiles de 1964 y la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés), el Departamento de Transporte de Arizona (ADOT por sus siglas en inglés) no discrimina por raza, color, nacionalidad, o discapacidad.  Personas que requieren asistencia (dentro de lo razonable) ya sea por el idioma o por discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles en civilrightsoffice@azdot.gov. Las solicitudes deben hacerse lo más pronto posible para asegurar que el equipo encargado del proyecto tenga la oportunidad de hacer los arreglos necesarios.