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MVD revolutionizes customer service with personal accounts

Online system similar to having online shopping account
January 30, 2018

PHOENIX – It just became easier to do business with the Arizona Department of Transportation Motor Vehicle Division, and more enhancements are on the way.

For the first time ever, customers can now set up an online personalized account to manage all their MVD needs through the new AZ MVD Now portal, which is accessible through ServiceArizona.com.

MVDNow“This is just the tip of the iceberg,” said MVD Director Eric Jorgensen. “AZ MVD Now works like having an account with an online retailer. This will revolutionize how people do business with MVD much like people’s shopping habits have been transformed by the internet. This will open the door to maximize the number of MVD transactions done online. Right now that number is a little more than half, but eventually most will be available through AZ MVD Now.”

“Among the first major improvements we will unveil sometime in 2018 is allowing customers to transfer titles online, which will make it much easier for people to buy and sell vehicles without having to do paperwork at a physical location,” he added.

The current ServiceArizona.com method for conducting individual, point-in-time transactions remains in place, but AZ MVD Now, which represents the ongoing implementation of the Arizona Management System championed by Gov. Doug Ducey, provides a higher level of individualized service, including:

  • Create an account: AZ MVD Now allows you to manage your interactions with MVD. All of the vehicles titled and/or registered in your name are associated with the account.
  • Fund the account: When paying at an MVD office or online, you can still use a traditional form of payment such as debit, credit or EFT. Or you may pay with funds in your new financial account.
  • Issue a prepaid voucher: This functions like a store credit and allows flexibility of who pays for transactions.
  • View a title: A vehicle owner can see full title details on vehicles they own. Additionally, there is a limited view where a citizen can look up a vehicle to confirm the vehicle is eligible for transfer.

Jorgensen noted, “Arizona’s MVD is among the first motor vehicle agencies in the U.S. to adopt this technology that will make it easier for MVD to fulfill its vision to get Arizona out of line and safely on the road.”

The Arizona Ombudsman – Citizens Aide helps you resolve ongoing issues with State Agencies.

Civil RightsTitle VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA)

Pursuant to Title VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA), ADOT does not discriminate on the basis of race, color, national origin, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at civilrightsoffice@azdot.gov. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el título VI de la Ley de Derechos Civiles de 1964 y la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés), el Departamento de Transporte de Arizona (ADOT por sus siglas en inglés) no discrimina por raza, color, nacionalidad, o discapacidad.  Personas que requieren asistencia (dentro de lo razonable) ya sea por el idioma o por discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles en civilrightsoffice@azdot.gov. Las solicitudes deben hacerse lo más pronto posible para asegurar que el equipo encargado del proyecto tenga la oportunidad de hacer los arreglos necesarios.