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Motor Vehicle Division testing expanded operating hours in more offices

Program will gauge effectiveness of opening at 7:30 a.m.
January 29, 2018

PHOENIX – The Arizona Department of Transportation Motor Vehicle Division has begun opening its offices at 7:30 a.m. in 11 Arizona communities to gauge customer demand for expanded office hours.Yuma int

The new hours are now being tested in Apache Junction, Bullhead City, Casa Grande, Cottonwood, Flagstaff, Kingman, Lake Havasu City, Nogales, Prescott, Sierra Vista and Yuma. Expanded hours will be offered for at least 30 days, and will be made permanent if the change proves to improve customer service.

Since mid-2016, MVD has rolled out extended operating times at locations in metro Phoenix and Tucson.

“MVD has found that opening our offices a half-hour earlier in Tucson and Phoenix allowed us to expand service hours without adding cost or impacting service,” said MVD Field Operations Administrator Mike Cryderman.

He added, “This change also allows MVD more flexibility for scheduling employees. This is especially helpful at lunch time when offices tend to be busier and staggered lunch breaks for MVD staff mean more service windows are open. It also helps employees manage back-office tasks more rapidly throughout the day. This lowers the need for employees to work later and has reduced overtime costs.”

The 5 p.m. closing time for all MVD offices is unchanged.

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Civil RightsTitle VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA)

Pursuant to Title VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA), ADOT does not discriminate on the basis of race, color, national origin, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at civilrightsoffice@azdot.gov. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el título VI de la Ley de Derechos Civiles de 1964 y la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés), el Departamento de Transporte de Arizona (ADOT por sus siglas en inglés) no discrimina por raza, color, nacionalidad, o discapacidad.  Personas que requieren asistencia (dentro de lo razonable) ya sea por el idioma o por discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles en civilrightsoffice@azdot.gov. Las solicitudes deben hacerse lo más pronto posible para asegurar que el equipo encargado del proyecto tenga la oportunidad de hacer los arreglos necesarios.