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ADOT Motor Vehicle Division adds hours to urban offices

Earlier open times help smooth customer service
June 20, 2017

PHOENIX – Hate lining up in the morning to be the first person through the door at an MVD office? The Arizona Department of Transportation Motor Vehicle Division is doing something about it.

MVD interior5For the past few weeks, MVD has been opening the doors at its Phoenix-area offices at 7:30 a.m. to see if it would help continue reducing the amount of time people need to spend at an MVD location.

“It works,” said MVD Director Eric Jorgensen. “Because the doors open at 7:30 instead of 8 o’clock, our employees’ schedules can be more flexible, which means we have more people available to serve customers at the busiest times such as the lunch hour.  That flexibility also cuts down on the need for workers to catch up on other tasks at the end of the day, which significantly lowers overtime hours and saves taxpayer dollars.”

The expanded hours were first tested in Tucson beginning in mid-2016 and resulted in lower customer wait times and lower overtime costs.

The added daily hours also allow MVD to proceed with a program to continually train customer service representatives as the agency modernizes its services. On the second Wednesday of each month, beginning July 12, urban MVD offices will open at noon to allow time for employee continuing education programs.

“MVD is ahead of the curve in providing services that get our customers out of line and safely on the road,” Jorgensen added. “That’s why we’re adding continuing education and other staff training so our employees have all the tools and knowledge they need to implement these improvements.”

The expanded office hours combined with the modified schedule on the second Wednesday of each month provide an overall increase of six hours a month during which customers may receive services at an urban MVD office.

For more information: azdot.gov/mvd.  

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Pursuant to Title VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA), ADOT does not discriminate on the basis of race, color, national origin, age, sex or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at civilrightsoffice@azdot.gov. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el título VI de la Ley de Derechos Civiles de 1964 y la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés), el Departamento de Transporte de Arizona (ADOT por sus siglas en inglés) no discrimina por raza, color, nacionalidad, edad, género o discapacidad.  Personas que requieren asistencia (dentro de lo razonable) ya sea por el idioma o por discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles en civilrightsoffice@azdot.gov. Las solicitudes deben hacerse lo más pronto posible para asegurar que el equipo encargado del proyecto tenga la oportunidad de hacer los arreglos necesarios.