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New verification method means veteran specialty plates may be ordered online

Office visit no longer required
January 25, 2017

PHOENIX – Ordering a veteran specialty license plate no longer requires standing in line at an Arizona Department of Transportation Motor Vehicle Division office. With the introduction of a new electronic affidavit system to verify a veteran’s status, plates may now be ordered at ServiceArizona.com, skipping the office visit.

VetTag“As MVD continues to be ahead of the curve by improving customer service, this is one of the more gratifying changes we’ve made,” said MVD Director Eric Jorgensen. “MVD is proud to provide these plates to honor our veterans, and it’s very important to make it as easy as possible for our customers get out of line and safely on the road.”

Under state law, only veterans and their immediate family members may apply for a veteran plate. Until now, this plate could only be ordered in person at an MVD or Authorized Third Party location where the applicant would have to show veteran status documentation.

 To allow for online ordering, MVD developed an electronic affidavit system that the applicant must initial before the transaction can be completed. MVD has also established an auditing compliance system to review applications to ensure that only those who are legally eligible receive the plate.

Each month, more than 1,200 applications for these plates are processed at MVD offices. Allowing this transaction to be done online will not only allow customers to order the plate at their convenience, but will reduce the amount of customer traffic at MVD offices.

In fiscal year 2016, veteran plates generated just over $1.2 million for a special veterans fund administered by the Arizona Department of Veterans’ Services.

For more information on specialty plates, please visit azdot.gov/mvd.

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Civil RightsTitle VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA)

Pursuant to Title VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA), ADOT does not discriminate on the basis of race, color, national origin, age, sex or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at civilrightsoffice@azdot.gov. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el título VI de la Ley de Derechos Civiles de 1964 y la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés), el Departamento de Transporte de Arizona (ADOT por sus siglas en inglés) no discrimina por raza, color, nacionalidad, edad, género o discapacidad.  Personas que requieren asistencia (dentro de lo razonable) ya sea por el idioma o por discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles en civilrightsoffice@azdot.gov. Las solicitudes deben hacerse lo más pronto posible para asegurar que el equipo encargado del proyecto tenga la oportunidad de hacer los arreglos necesarios.