PHOENIX – Need a road exam for a driver license, but find the test time slots are filled up for the day? Or, did you fail your road test and now need to return? No problem, says the Arizona Department of Transportation Motor Vehicle Division.
On June 8, the MVD launched a new program that allows those who fail a road test, or walk into an MVD office but find that the time slots for road tests are filled for the day, to schedule a road test for another day.
Appointments may only be scheduled on-site at an MVD office after all relevant requirements have been met. These include a completed application, fee payment and passing the written test, if applicable.
“This new process will help expedite follow-up visits for those returning to take road tests,” said MVD Director Eric Jorgensen. “At the MVD, we’re continually looking for ways to improve customer service. This is another way we’re doing just that.”
If a person applying for a driver license comes into an office to take a road exam, they will be informed at the information desk if time slots for exams are filled for the day. If this is the case, the customer service representative will work with the customer to complete the application and payment steps, and then schedule an appointment for the next available day and time.
If an applicant failed the road test, they will also be able to schedule an appointment to retake the test. That appointment will be set for at least seven days from the date of the failed exam per MVD policy.
Customers who schedule an appointment will be given a confirmation notice with the scheduled date and time to bring with them when they return. The notice will have instructions on how to cancel or reschedule the appointment if needed.
Alternatively, customers may choose to apply for a driver license at one of the 16 Authorized Third Party businesses statewide that offer those services.
For locations of MVD offices and Authorized Third Party businesses, check out the new interactive map on the ADOT website at azdot.gov/mvd.