Civil Rights

Title VI: Nondiscrimination Program

Filing a Complaint

Complaints (in English or Spanish) may be filed by any person who believes that he or she has been excluded from participation in, denied the benefits of or otherwise subjected to discrimination under any Arizona Department of Transportation (ADOT) service, program or activity, and believes the discrimination is based upon race, color, national origin or disability. Complaints will be accepted in writing only and may be filed with ADOT's Civil Rights Office.

A signed, written complaint must be submitted within 180 days of the alleged discriminatory act (or latest occurrence). Complaints may be filed with these agencies:

All complaints should contain these elements:

  • The name, address, telephone number and signature of the complainant
  • The facts and circumstances surrounding the claimed discrimination, including date of allegations, and the basis of the complaint (i.e., race, color, national origin, disability)
  • Any names of persons, if known, whom the investigator could contact for additional information to support or clarify the allegations
  • The corrective action being sought by the complainant
ADOT Complaint Form

Downloadable or 
Online (via DocuSign)
Forma Para Poner una Queja

En línea (a través de DocuSign)

Una vez que hagas clic en el enlace “En línea”. En el pie de la página es donde se cambia el idioma.

If you have questions about ADOT's Title VI Program or to file a complaint, please contact:

ADOT Civil Rights Office
Lucy Schrader
ADA/Title VI Non-Discrimination Program Coordinator
206 S. 17th Ave.
Room 183, MD 155A
Phoenix, AZ 85007
Phone: 602.712.8946

The Arizona Ombudsman – Citizens Aide helps you resolve ongoing issues with State Agencies.

Civil Rights

Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADOT does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el Título VI de la Ley de Derechos Civiles de 1964, la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés) y otras normas y leyes antidiscriminatorias, el Departamento de Transporte de Arizona (ADOT) no discrimina por motivos de raza, color, origen nacional, sexo, edad o discapacidad. Las personas que requieran asistencia (dentro de lo razonable) ya sea por el idioma o discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles de ADOT en Las solicitudes deben hacerse lo más antes posible para asegurar que el Estado tenga la oportunidad de hacer los arreglos necesarios.