Civil Rights

Americans with Disabilities Act: External Nondiscrimination Program

ADOT’s Americans with Disabilities Act (ADA) Compliance Program coordinates implementation to ensure that individuals with disabilities have an equal opportunity in all facilities, programs, activities, and services.

It is the policy of the Arizona Department of Transportation that no qualified individual with a disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any of its programs, services, or activities as provided by Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 (ADA). ADOT further assures that every effort will be made to provide nondiscrimination in all of its programs, services, and activities regardless of the funding source, including FAA, FTA, FHWA, and state funds.

ADOT is committed to operating in accordance with the ADA and related nondiscrimination obligations such as these:

  • Section 504 of the Rehabilitation Act of 1973
  • Title II of the Americans with Disabilities Act
  • Title VI of the Civil Rights Act of 1964
Filing a Discrimination Complaint

Complaints (in English or Spanish) may be filed by any person who believes that he or she has been excluded from participation in, or denied access to, programs or activities; denied benefits or services; or subjected to discrimination on the basis of race, color, national origin, or disability.

Complaint forms can be faxed, emailed, or mailed, upon request.

A signed, written complaint must be submitted within 180 days of the alleged discriminatory act (or latest occurrence). Complaints may be filed with these agencies:

All complaints should contain these elements:

  • The name, address, telephone number and signature of the complainant
  • The facts and circumstances surrounding the claimed discrimination, including date of allegations, and the basis of the complaint (e.g., race, color, national origin, disability)
  • Any names of persons, if known, whom the investigator could contact for additional information to support or clarify the allegations
  • The corrective action being sought by the complainant

If you require assistance completing a complaint form (English | Spanish) please contact 602.712.8946.

ADA Transition Plan

It is a requirement under Section 504 and the Americans with Disabilities Act to develop a transition plan when structural changes to existing facilities and pedestrian right-of-way locations are necessary in order to make a program, service, or activity accessible to individuals with disabilities.

Reasonable Modification

ADOT will make reasonable modifications to ensure that individuals with disabilities have an equal opportunity to enjoy ADOT’s programs, services, or activities. 

Individuals that require a reasonable modification based on disability should contact an ADOT staff member or designated meeting/event coordinator. Request may be made verbally or by completing a Reasonable Modifications Request Form. Requests should be made as early as possible to ensure ADOT’s programs and services have an opportunity to address the modification
Contact Us

Questions or comments about ADOT's External ADA Program can be directed to:

ADOT Civil Rights Office
206 S. 17th Ave., MD 155A
Phoenix, AZ 85007
Phone: 602.712.8946 

Stephanie Ortiz
Civil Rights Specialist

Danielle Dixon
Civil Rights Specialist

Krystal Smith
Civil Rights Compliance Manager

Lucy Schrader
External Civil Rights Programs Administrator

The Arizona Ombudsman – Citizens Aide helps you resolve ongoing issues with State Agencies.

Civil Rights

Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADOT does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at civilrightsoffice@azdot.gov. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el Título VI de la Ley de Derechos Civiles de 1964, la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés) y otras normas y leyes antidiscriminatorias, el Departamento de Transporte de Arizona (ADOT) no discrimina por motivos de raza, color, origen nacional, sexo, edad o discapacidad. Las personas que requieran asistencia (dentro de lo razonable) ya sea por el idioma o discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles de ADOT en civilrightsoffice@azdot.gov. Las solicitudes deben hacerse lo más antes posible para asegurar que el Estado tenga la oportunidad de hacer los arreglos necesarios.