Civil Rights

Americans with Disabilities Act: Nondiscrimination Program

Filing a Complaint

The Arizona Department of Transportation (ADOT) ensures nondiscrimination in all of its programs and activities, whether those programs and activities are federally funded or not. ADOT’s subrecipients, grant recipients, and contractors must comply with ADOT’s nondiscrimination policy.

Complaints (in English or Spanish) may be filed by any person who believes that he or she has been excluded from participation in, or denied access to, programs or activities; denied benefits or services; or subjected to discrimination on the basis of race, color, national origin, age, sex, disability, or  limited English proficiency. Complaints will be accepted in writing and may be filed with ADOT's Civil Rights Office. Complaint forms can be faxed, emailed, or mailed, upon request.

A signed, written complaint must be submitted within 180 days of the alleged discriminatory act (or latest occurrence). Complaints may be filed with these agencies:

All complaints should contain these elements:

  • The name, address, telephone number and signature of the complainant
  • The facts and circumstances surrounding the claimed discrimination, including date of allegations, and the basis of the complaint (e.g., race, color, national origin, gender, disability)
  • Any names of persons, if known, whom the investigator could contact for additional information to support or clarify the allegations
  • The corrective action being sought by the complainant
Contact Us

If you require assistance completing a complaint form or for questions about ADOT's External ADA Program, please contact:

ADOT Civil Rights Office
Krystal Smith
ADA Program Manager
206 S. 17th Ave., MD 155A
Phoenix, AZ 85007
Phone: 602.712.8946 

The Arizona Ombudsman – Citizens Aide helps you resolve ongoing issues with State Agencies.

Civil RightsTitle VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA)

Pursuant to Title VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA), ADOT does not discriminate on the basis of race, color, national origin, age, sex or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at civilrightsoffice@azdot.gov. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el título VI de la Ley de Derechos Civiles de 1964 y la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés), el Departamento de Transporte de Arizona (ADOT por sus siglas en inglés) no discrimina por raza, color, nacionalidad, edad, género o discapacidad.  Personas que requieren asistencia (dentro de lo razonable) ya sea por el idioma o por discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles en civilrightsoffice@azdot.gov. Las solicitudes deben hacerse lo más pronto posible para asegurar que el equipo encargado del proyecto tenga la oportunidad de hacer los arreglos necesarios.