Equipment Services

Maintenance Operations

Breakdown Procedure

In the event of a breakdown, your first responsibility is to your own safety.  Please move your vehicle off the road as safely as possible.

If any dash warning light comes on, safely pull over, shut off the engine and contact the nearest EQS repair shop of the 24-HOUR Roadside Assistance Hotline as soon as possible for direction.

During Normal Working Hours

To request vehicle breakdown service Monday-Friday during normal working hours, use the following procedures:

  • Call the nearest EQS repair shop closest to your location.
  • Call agency fleet manager and/or supervisor to notify them.
After Hours, Weekends and Holidays

 To request vehicle breakdown service Monday-Friday after-hours, weekends and holidays, use the following procedures:

  • Call the 24-HOUR Roadside Assistance Hotline at 877.800.8520.
  • The 24-HOUR Roadside Assistance representative will arrange for a tow truck to be dispatched to your location.  In most cases, the vehicle will be towed to the nearest EQS repair shop.
  • Please call your agency fleet manager and/or supervisor to advise them of your status.
  • You may ride in the tow vehicle to the nearest EQS repair shop
  • You are responsible for your transportation from the EQS repair shop
  • At the time of service, you are not expected to pay for the services rendered.

The Arizona Ombudsman – Citizens Aide helps you resolve ongoing issues with State Agencies.

Civil RightsTitle VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA)

Pursuant to Title VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA), ADOT does not discriminate on the basis of race, color, national origin, age, sex or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at civilrightsoffice@azdot.gov. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el título VI de la Ley de Derechos Civiles de 1964 y la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés), el Departamento de Transporte de Arizona (ADOT por sus siglas en inglés) no discrimina por raza, color, nacionalidad, edad, género o discapacidad.  Personas que requieren asistencia (dentro de lo razonable) ya sea por el idioma o por discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles en civilrightsoffice@azdot.gov. Las solicitudes deben hacerse lo más pronto posible para asegurar que el equipo encargado del proyecto tenga la oportunidad de hacer los arreglos necesarios.