Inside ADOT

Saving Arizona Time, Money and Keeping you Safe

ADOT Continuous Improvement

ADOT's Continuous Improvement / An AMS Success Story

The Arizona Department of Transportation is an Arizona Management System (AMS) agency. AMS is a professional, results-driven management system that has transformed the way ADOT does business. We focus on our customer – you. We make sure the work we perform everyday has value. We ask for feedback. We ensure that we have an engaged workforce to improve productivity, quality and service. It's called continuous improvement.

ADOT has many successful stories to tell in implementing the principles behind AMS. We have organized these stories into three sections: Money, Time and Safety. We encourage you to click on the tabs to read how ADOT has improved safety and saved taxpayer money and time. 

Despite our successes, continuous improvement is a journey, not a destination -- we continue to work on finding ways to be more effective and efficient in our service to the people of Arizona. At ADOT, we are all about "Making Transportation Personal."

  • New website shares ADOT continuous improvement success stories
    June 04, 2018
    Wait times have been reduced dramatically at Motor Vehicle Division offices across Arizona thanks to improvements as complex as opening many offices an hour earlier and as simple as having a customer service representative make sure those in line have everything they need to complete their transactions.
 Arizona Management System Success Stories
 Continuous Improvement Video: Pump House Gemba Walk

The Arizona Ombudsman – Citizens Aide helps you resolve ongoing issues with State Agencies.

Civil Rights

Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADOT does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el Título VI de la Ley de Derechos Civiles de 1964, la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés) y otras normas y leyes antidiscriminatorias, el Departamento de Transporte de Arizona (ADOT) no discrimina por motivos de raza, color, origen nacional, sexo, edad o discapacidad. Las personas que requieran asistencia (dentro de lo razonable) ya sea por el idioma o discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles de ADOT en Las solicitudes deben hacerse lo más antes posible para asegurar que el Estado tenga la oportunidad de hacer los arreglos necesarios.