Motor Vehicle Division

Customer Service Representatives

The Arizona Department of Transportation Motor Vehicle Division (ADOT MVD) is seeking people with outstanding customer service skills and a desire to work with the public to join our team as customer service representatives. ADOT MVD issues driver licenses, identification cards, and vehicle certificate of title and registrations, among other things. ADOT MVD strives to make these transactions as quick, simple and secure as possible, to fulfill its vision of getting Arizona motorists out of the line and safely on the road.

ADOT MVD employs customer service representatives who work in call centers who assist the public with driver and motor vehicle related questions.

Qualified Candidates

A qualified candidate for a call center customer service representative must be able to communicate respectfully and effectively with proper phone etiquette while handling a high volume of calls. A candidate will need computer operation skills and the ability to learn new computer processes.

Join Our Team

If it’s been awhile since you’ve visited an MVD office you might be pleasantly surprised. Procedures have changed and the customer experience is much shorter and more efficient than it used to be. Customers have noticed and appreciate it. Watch the video, see for yourself and join our team.

The Arizona Ombudsman – Citizens Aide helps you resolve ongoing issues with State Agencies.

Civil Rights

Pursuant to Title VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA), ADOT does not discriminate on the basis of race, color, national origin, age, sex, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at civilrightsoffice@azdot.gov. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el título VI de la Ley de Derechos Civiles de 1964 y la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés), el Departamento de Transporte de Arizona (ADOT por sus siglas en inglés) no discrimina por raza, color, nacionalidad, edad, género o discapacidad. Personas que requieren asistencia (dentro de lo razonable) ya sea por el idioma o por discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles en civilrightsoffice@azdot.gov. Las solicitudes deben hacerse lo más pronto posible para asegurar que el equipo encargado del proyecto tenga la oportunidad de hacer los arreglos necesarios.