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ADOT News Release

ADOT MVD begins scheduling appointments for road exams

New program allows returning customers to schedule an appointment to take or retake road test
June 17, 2015

PHOENIX – Need a road exam for a driver license, but find the test time slots are filled up for the day? Or, did you fail your road test and now need to return? No problem, says the Arizona Department of Transportation Motor Vehicle Division.

On June 8, the MVD launched a new program that allows those who fail a road test, or walk into an MVD office but find that the time slots for road tests are filled for the day, to schedule a road test for another day.

Appointments may only be scheduled on-site at an MVD office after all relevant requirements have been met. These include a completed application, fee payment and passing the written test, if applicable.

“This new process will help expedite follow-up visits for those returning to take road tests,” said MVD Director Eric Jorgensen. “At the MVD, we’re continually looking for ways to improve customer service. This is another way we’re doing just that.”

If a person applying for a driver license comes into an office to take a road exam, they will be informed at the information desk if time slots for exams are filled for the day. If this is the case, the customer service representative will work with the customer to complete the application and payment steps, and then schedule an appointment for the next available day and time.

If an applicant failed the road test, they will also be able to schedule an appointment to retake the test. That appointment will be set for at least seven days from the date of the failed exam per MVD policy.

Customers who schedule an appointment will be given a confirmation notice with the scheduled date and time to bring with them when they return. The notice will have instructions on how to cancel or reschedule the appointment if needed.

Alternatively, customers may choose to apply for a driver license at one of the 16 Authorized Third Party businesses statewide that offer those services.

For locations of MVD offices and Authorized Third Party businesses, check out the new interactive map on the ADOT website at azdot.gov/mvd.

Civil RightsTitle VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA)

Pursuant to Title VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA), ADOT does not discriminate on the basis of race, color, national origin, age, sex or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at [email protected]. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el título VI de la Ley de Derechos Civiles de 1964 y la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés), el Departamento de Transporte de Arizona (ADOT por sus siglas en inglés) no discrimina por raza, color, nacionalidad, edad, género o discapacidad.  Personas que requieren asistencia (dentro de lo razonable) ya sea por el idioma o por discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles en [email protected]. Las solicitudes deben hacerse lo más pronto posible para asegurar que el equipo encargado del proyecto tenga la oportunidad de hacer los arreglos necesarios.