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ADOT to launch new driver license process, design

Central issuance and new design to help protect against identity theft
May 01, 2014

PHOENIX – Coming soon to your wallet or handbag: a newly designed Arizona driver license – and a new process to get it.

Beginning June 16, the Arizona Department of Transportation Motor Vehicle Division is expanding central credential issuance to all offices statewide, meaning that customers visiting a Motor Vehicle Division office to obtain a new driver license or identification card will leave with a temporary credential. The permanent license or identification card will be mailed to the customer, and received within 15 days.

Coupled with that, ADOT is launching a new, high-security credential format. Both changes are designed to protect against identity theft.

“As part of the new central credential issuance process, a redesigned driver license and identification card is being introduced,” said Stacey Stanton, director of ADOT’s Motor Vehicle Division. “The redesigned credential contains enhanced security features to safeguard personal information and help prevent identity theft. The complexity of the new credential, and the security features and processes in place, don’t make it feasible to produce the permanent credential in offices for same-day issuance.”

New driver license designEven with the new license design, there is no need to rush out to an office. A current driver license or identification card will still be valid until its expiration date – or at least until the 12-year mark when the photo needs to be refreshed. The price of a duplicate credential remains unchanged at $12 for many customers.

Customers at ADOT Motor Vehicle Division offices will no longer immediately be issued a new permanent driver license or identification card at the end of the application process. The credential will instead be mailed to the address on the resident’s application. It is important to ensure the correct mailing address has been provided in order to receive the credential.

“With the new central issuance process it is critical that customers keep their address updated with MVD,” Stanton said. State law requires that residents notify the Motor Vehicle Division of an address change within 10 days, although the purchase of a new credential isn’t required. Address changes can be made online at ServiceArizona.com.

This process has already been in place in 14 of ADOT’s offices in communities in Greater Arizona and in the Authorized Third Party offices that process driver licenses. This change will expand it to all offices statewide.

The temporary driver license or identification card will contain a photo and the basic information that appears on the actual credential. As in other states that have moved to this process, the decision to accept the temporary credential as proof of identity exists solely with the organization requesting to see the license or identification card.

The process of central credential issuance is used by most states around the country and is a growing trend as states transition to higher-security credentials.

For at least 12 years, there will be more than one valid Arizona credential format.

Security features of this new credential include:

  • A larger primary portrait with a smaller redundant ghost portrait ensuring customer appearance is clearly reflected.
  • A high-security design comprised of unique Arizona geological features in the background created by using many different patterns, lines and images. This provides the overall look of the credential.
  • A laser perforation in the shape of Arizona, which when held up to the light is used to quickly authenticate the credential.
  • Tactile date of birth field to assist in authenticating the credential using the sense of touch. The date in this field will have a raised feel to it.
  • Tri-color Optically Variable Device consisting of the state outline, the state name “Arizona,” the state seal, a saguaro cactus and a star. This laminate overlay provides the final layer of the credential and provides one more feature for authentication.
  • The ringtail, the state mammal, illustrated on the front of the new credential.