Equipment Services

Maintenance Operations

Breakdown Procedure

We hope you will never experience a breakdown while on the road, but if one should occur, your first responsibility is for your own safety. Please get well off the road and be aware of any local hazards or traffic conditions that might pose a danger.

If your vehicle is still operable, drive it to the nearest safe haven or to a repair facility.

Note: If a red warning light comes on, safely pull off the road, turn the engine off and call for help. If the Check Engine or Service Engine Soon light comes on, take the vehicle to the nearest ADOT Equipment Services Shop as soon as possible.

Except for emergency tire or towing service, you must get a control number from ADOT Equipment Services before any work by a commercial vendor is performed on any state vehicle. Be sure the vehicle identification number (VIN) is indicated on the invoice and receipt.

During Working Hours

Contact the nearest ADOT Equipment Services Shop in the area in which your vehicle has broken down. You will need the following information when making the call to the appropriate shop:

  • Your name, agency and agency phone number
  • Your location (nearest intersection or highway milepost marker and direction of travel)
  • The vehicle number, make, model, year and color
  • The phone number from which you are calling
After Hours, Weekends and Holidays

CALL THE EMERGENCY TOLL-FREE STATEWIDE PHONE NUMBER 877.800.8520.

ADOT Equipment Services maintains a 24-hour on-call contact for after-hour emergencies. Call the toll free number at 877.800.8520 at any time for help or information. The emergency on-call person may authorize you to get the repairs done at a commercial site. You must have a control number from the on call person before the repairs are made.

The vehicle operator is responsible for the vehicle until it is secured. Call an approved tow company in your local area and have the vehicle taken to the nearest ADOT Equipment Services Shop or maintenance yard. The operator is not expected to pay the towing charges. Advise the tow-service operator that ADOT Equipment Services will pay the towing charges.

The tow service operator will give you an invoice. It should be signed and left on the front seat or turned over to ADOT Equipment Services the next working day.

You will need the following information when making the call to the appropriate shop:

  • Your name, agency and agency phone number**
  • Your location (nearest intersection or highway milepost marker and direction of travel)**
  • The vehicle number, make, model, year and color**
  • The phone number from which you are calling

**Be sure to record this information on the invoice!

Contact ADOT Equipment Services the next working day and check the status.

Note: The operator is responsible for changing flat tires; however, if the operator is physically unable to change a tire, or if the location of the vehicle makes changing a tire unsafe, then inform the emergency on-call contact of that fact.

After hours, the emergency on-call contact will instruct the tow company to take the vehicle to the nearest yard or to a dealer for warranty. This is why it is important to give all above-listed information to the on-call person.

You can ride with the tow company to the designated shop location. At the shop, you can schedule arrangements for repair and obtain a loaner vehicle, if available.

The towing company is authorized to bring fuel. Be sure to check if that is the reason the vehicle stopped operating.