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Job Aids ...
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| Coaching |
| Value of Coaching: Improve employee performance |
| When to Coach: Soon after an employee has not achieved a performance objective |
How to Coach:
- Greet and Define Purpose
"Hello, Bill. I'd like to give you some feedback about..."
- Identify Specific Problem
"Bill, you made these four errors on the ..."
- Review Specific Results
"What impact do these errors have on..."
- Determine Ways to Improve
"How can your results be improved?"
- Encourage Accomplishment
"That's a good idea. I'm confident you will be able to..."
- Schedule Follow-up
"Let's get together again at 9:00 on the 14th to review your progress."
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From Reality Management Group - 1982
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