ADOT Mission, Vision and Goals     

"Working together we can make a difference"

Mission | Vision | Goals

     The Arizona Department of Transportation has a compelling mission – that of providing mobility to Arizona’s residents and visitors, while promoting economic prosperity through its linkage to the global economy, and demonstrating respect for the environment and quality of life. The safe, efficient and cost-effective movement of people and products throughout our State is contingent on performing our jobs both prudently and well.

     Our charge is to fulfill this mission in a manner that ensures the highest public value to our stakeholders – those who pay the taxes and fees that we use to accomplish this mission. This provides focus to our efforts.

     Our vision is where we want the organization to be in the future. It acts as a beacon in guiding agency actions. Our mission is our reason for existence, and constitutes the “performance agreement” with our stakeholders. It defines what we need to do for them in exchange for the taxes and fees which we use to achieve our mission.

      Our values are the principles and philosophies which describe how we will conduct ourselves in order to accomplish our mission and move toward our vision. These are the guideposts that test the rightness of our direction. The priorities define where we must focus in the short term, and our goals are those specific items we are focusing on in order to achieve our mission and move closer to our vision.

      We further have identified specific strategic issues on which we need to focus in order to be successful. These issues constitute our strategic direction – something we must all know and with which we must all align. The strategic issues drive all Agency operations and define “what” we are to do. Everyone throughout the Agency actively participates by developing objectives, strategies, work plans, budgets and performance measures in order to determine “how” the plan is to be implemented, aligning with this strategic direction. These plans are subsequently reviewed by executive management for congruence in the alignment phase of our strategic implementation.

      Once we achieve this performance agreement, we all know what we need to do to implement and monitor the plan. We analyze results and make course corrections as necessary to steer the Agency toward our vision. This provides accountability to each other and to the public we serve.

ADOT's

• Mission, Vision, Goals and Critical Issues
• Values
• Strategic Issues
• Strategic Plan

Our Mission

To provide products and services for a safe, efficient, cost-effective transportation system that links Arizona to the global economy, promotes economic prosperity and demonstrates respect for Arizona's environment and quality of life.

Our Vision

The standard of excellence for transportation systems and services.

Our Goals

		Enhance the movement of people and products throughout Arizona.
		Optimize the quality, timeliness and cost effectiveness of our products and services.
		Strive to develop and retain a high performing, successful workforce that is competitively paid.
		Use innovative and creative techniques to optimize the use of all resources.
		Build the public and political support necessary to meet Arizona's transportation needs.

Our Four Critical Issues

ADOT will strive to meet the challenges of all issues. However, there is a need to single out particular issues for special emphasis to successfully realize our mission and vision. They include, in no particular order of priority, the following:

		Deliver the 5-Year and Regional Highway Construction Program
		Deliver Superior Customer Service
		Earn the Public's Trust through Honest, Truthful, Open and Ethical Behavior.
		Maintain the State's Investment in Transportation Facilities

Our Values

The principles and philosophies that describe how ADOT will conduct itself in carrying out its mission and vision.

		Integrity: We are truthful, honest and open. We obey the law.
		Respect: We treat people with respect and dignity. People are the foundation of ADOT's success.
		Accountability: We are accountable for our actions.
		Customer Service: We serve our customers. Their satisfaction is our focus.
		Safety: We are committed to a safe and secure work environment.
		Teamwork: We work together!
		Communication: We strive to maintain clear, concise and timely communication.
		Empowerment: We make decisions - we grow from mistakes!
		Leadership: ADOT's leaders will provide clear direction and recognize outstanding individual and team efforts.

Our Strategic Issues

These are the challenges ADOT must address to achieve our vision of being "the standard of excellence for transportation systems and services"

		Technology - ADOT will maximize the use of technology in all aspects of its operations. Better technology includes computer hardware and software, better roadway designs, better construction techniques, materials that are more durable and reduce noise. Technology will be used to reduce congestion, improve safety and meet customer service demands.
		Congestion Management - As Arizona continues to grow, congestion is becoming more than an urban issue. ADOT must deploy the best mix of strategies to manage congestion on the state highway system.
		Customer Service - Whether internal or external, ADOT must maintain a strong customer service focus. This will require a mix of strategies involving staff resources, the application of sophisticated management techniques and multiple service delivery methods that employ the application of technology.
		Safety - Over 1,000 people die on Arizona's highways every year. ADOT must always strive to make Arizona's transportation infrastructure safe.
		Environmental Stewardship - Subject to 62 different federal, state, local and tribal environmental rules and regulations, ADOT must deploy strategies that integrate the best environmental management techniques into its business practices.

Victor Mendez, Director